Services & Guarantees · Compliance & Trust
Company credentials, ticket change/refund and after-sales procedures, and fund & payment security — all verifiable online.
Company Credentials & Licences
- Business entity
- Hunan Kaixin Xingxing International Travel Service Co., Ltd. · Licensed Travel Agency
- Credit code
- 91430800MA4QCGKW6R
- Business License
- L-HUN-100535
- Founded
- 2019
- Office Address
- No.340 Ziwu Road, Zhangjiajie, Hunan, China
- Service Hotline
- 400-8035-688
We publish genuine, valid business credentials. To verify, contact our hotline or check the official platforms.
Public business registry： Aiqicha (Baidu company registry) · Tianyancha (company registry)
Official verification portals： National Enterprise Credit Information Publicity System · National Tourism Supervision Service Platform · MIIT ICP filing lookup
How to verify us
- Check credentials: we publish our full company name, Unified Social Credit Code and Travel Agency Business Licence number on this page.
- Verify: look up the company by its Unified Social Credit Code on the National Enterprise Credit Information Publicity System and other official platforms.
- Confirm: call our service hotline and cross-check the original certificates and company details with our staff; if you still have doubts, you are welcome to arrange a visit to our office.
Official lookup portals： National Enterprise Credit Information Publicity System · National Tourism Supervision Service Platform · MIIT ICP filing lookup
Fund & Payment Security
- The whole site is served over HTTPS; payments are made only through licensed official channels — WeChat Pay, Alipay and corporate bank transfer.
- Security notice: never transfer money to any personal account. All payments must go through this platform's official checkout only — beware of impostors asking for private transfers.
- Deposit & balance: tours are usually secured with a deposit, with the balance settled by the time confirmed in your order; never pay into any personal account.
After-sales, changes & risk notice
- Itinerary changes & refunds: in case of force majeure, policy changes or adjustment of arrangements by the receiving party, we will contact you promptly and handle changes or refunds per the terms confirmed in your order.
- Reception & contract: your trip is delivered by a licensed travel agency and follows your confirmed order; please review the itinerary, price and inclusions before departure.
- Licensed travel agency
Complaints & Service Quality
Our hotline handles enquiries and complaints 24/7. To escalate to the industry regulator, you may call the national tourism service hotline 12301.
Overseas travellers seeking official Chinese consular assistance may call the Chinese Foreign Ministry's 24/7 global consular protection hotline 12308 (from abroad, +86-10-12308).
Service Hotline 400-8035-688
Physical presence & contact
- Office Address：No.340 Ziwu Road, Zhangjiajie, Hunan, China
- Service Hotline：400-8035-688
- Multilingual support: our team supports Chinese (Simplified/Traditional) and English; for other languages, please contact us in advance to arrange.
- To verify us in person, please contact our team to arrange a visit to our office; we welcome any way you wish to confirm our physical presence.